FAQs

FREQUENTLY ASKED QUESTIONS

1. Where are you located?

We are located along Sheikh Karume road super center building 2nd floor shop C18 .

2. Which items do you deal in?

Tungsten electricals offers residential, commercial and industrial electrical products and services.

3. Do you do deliveries?

Our logistics team uses a large network of couriers to deliver your goods as we realise how important it is you receive them as you expected.For more information contact us for details on shipping outside Nairobi

4. Can I pay on delivery?

Cash on Delivery (COD) is payable on delivery for orders within Nairobi. For orders outside Nairobi, you will be required to pay first using the iPay portal through the: 

  • PayBill Number: 510800
  • Account Number: Tungsten

5. What if I am outside Nairobi but want to pay on delivery?

We have partnered with jumia.co.ke to allow you to order via our Jumia shop and pay on delivery

6. Do you do installations?

Yes, we have qualified electrical technicians that do installations, electrical maintenance, electrical repairs as well as small-scale energy audits. 

7. Do your products have warranty?

Tested electrical items such as floodlights have no warranty. However, we offer 90days warranty of shower elements that are installed by a qualified technician.

8. Do you sell do wholesale?

Yes, we have discounted prices to wholesalers countrywide.For our full wholesale list, Contact us on 0771766299 or 0705926270

9. Which product brands do you have in stock?

We stock Powermaxx, Lorenzetti, Enerbras, Havells and Tronic products among others

10. How do I place an order

Simply add all the products you are interested in to your cart and proceed by checking out (filling out your shipping and billing details)

11. What is T-Force?

T-Force is our affiliate program that allows you to earn extra cash by selling Tungsten Products on behalf of the company for a commission.

12. How can I become a member?

To become a T-Force member kindly contact us on 0714457231/0743211774