This agreement (the “Agreement”) is entered into by and between you and Tungsten Electricals Limited (“Tungsten Electricals Limited”) regarding your use of the website (“Website”). By using the Website, you are entering into this Agreement with Tungsten Electricals and indicating that you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use the Website. Tungsten Electricals Limited reserves the right to alter the terms and conditions as it pleases and without prior notice.


Customer is the person or party who purchases the Products from the Seller

Seller is Tungsten Electricals Ltd

Website is the website

Website Visitor is the person or party who visits the website


All information that a Customer provides for the purpose of processing an order shall be treated confidentially. We shall not share Customer information with any unauthorized persons. We may share Customer information with our business partners who assist in delivery or any other service that is pertinent to the processing of the Customer’s order. You can find out more about how we treat your information and data Here 


While Tungsten Electricals endeavors to ensure that the information presented on the Website is as accurate as possible, we (“Tungsten Electricals LTD”) however will not accept any liability to any Visitor for incorrect, unlawful or unreliable information presented on the Website.


All the information including and not limited to trademarks, names, logos, images and text displayed on the Website is the property of Tungsten Electricals and their associated Vendors and Partners. Nothing including and not limited to the above-mentioned items contained on the Website should be copied, reproduced or manipulated without the prior written permission of Tungsten Electricals Limited.


Tungsten Electricals Limited will take no responsibility for any outcome resulting from access to any external link to product technical support documents and other resources on external sites.


Any order placed by the Customer is subject to final acceptance by the Seller. Once the Seller (“We”) receives an order from the Customer, we may send an order acknowledgement message with the details of the products in the order. An order acknowledgement message DOES NOT count as an order confirmation. An order will be confirmed once the Seller receives confirmation of payment.


The description of the products is displayed on the Website at the time the Customer places an order with samples, drawings, descriptive matter, specifications and advertising for the sole purpose of giving an approximate idea of the products described.

Every effort is made by the Seller to ensure that prices shown on the Website are accurate. If an error is found, including an unavailable product, the Seller will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order.

All prices are shown in KES (Kenyan Shillings) and unless expressly stated otherwise, include applicable taxes (where applicable) at the applicable current rates, but does not include delivery charges (unless specified)


Delivery of the Products shall be made as specified by the Customer. They can be delivered to the Customer’s BILLING AND SHIPPING address (as given by the Customer on the website) or the Customer can pick them up from our delivery partners.

Any dates specified by the Seller for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time, usually 48 Hours.

Delivery costs are included in the prices quoted on the Website. However, this may be liable to change at any time and a notification will be placed on the website advising on the additional costs on delivery and giving an option to select a delivery option that is to the Customers convenience.


Payment for the Products by the Customer is to be made using the secure methods provided on the Website provided by a third party financial services provider. The information passed on the Website is securely passed over an encrypted connection to ensure safety of Customer information.


Tungsten Electricals LTD makes no warranties, representations, statements or guarantees in any form regarding the Website and its use. Tungsten Electricals shall not be responsible for and disclaims any liability for any loss, liability, damage (direct, indirect or consequential), injury or expense that may occur as a result of your access and/or use of the Website and any information contained on the Website.

By accessing and using our Website you waive any and all claims you may have against Lighting Solutions in respect to the above mentioned.